AdaptClean

Privacy Policy

Effective Date: January 28, 2025

Last Updated: January 28, 2025

Adaptensor, Inc. (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the AdaptClean platform (“Platform”), including our website, mobile applications, and related services.

Please read this Privacy Policy carefully. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies, please do not access or use the Platform.

1. INFORMATION WE COLLECT

1.1 Information You Provide

We collect information you provide directly, including:

  • Account Information: Name, email address, phone number, password, profile photo
  • Profile Information: Address, bio, hourly rate, service areas, specialties, years of experience
  • Identity Verification: Government-issued ID, proof of insurance, business licenses (for Service Providers)
  • Property Information: Property addresses, access codes, gate codes, alarm codes, WiFi credentials, special instructions
  • Payment Information: Credit/debit card numbers, bank account information, billing address (processed by third-party payment processors)
  • Communications: Messages sent through the Platform, support requests, feedback
  • Service Records: Job history, reviews, ratings, damage reports, photos

1.2 Information Collected Automatically

When you use the Platform, we automatically collect:

  • Device Information: IP address, device type, operating system, browser type, unique device identifiers
  • Usage Information: Pages viewed, features used, time spent, click patterns, search queries
  • Location Information: GPS data (with your permission), IP-based location, service area information
  • Cookies and Tracking: Cookies, web beacons, pixels, and similar tracking technologies

1.3 Information from Third Parties

  • Social Login: Information from Google or other social authentication providers
  • Background Check Providers: Results from optional background verification services
  • Payment Processors: Transaction confirmations and limited payment details from Stripe, Crypto.com
  • Public Sources: Publicly available business information

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Create and manage your account
  • Facilitate connections between Clients and Service Providers
  • Process payments and transactions
  • Provide customer support
  • Send service-related communications (confirmations, reminders, updates)
  • Send marketing communications (with your consent)
  • Improve and personalize the Platform
  • Analyze usage patterns and trends
  • Detect, prevent, and address fraud, security issues, and technical problems
  • Comply with legal obligations
  • Enforce our Terms of Service
  • Protect the rights, property, and safety of Users and the public

3. HOW WE SHARE YOUR INFORMATION

3.1 With Other Users

To facilitate services, we share relevant information between Clients and Service Providers, including names, profile photos, contact information, property details (for scheduled jobs), ratings, and reviews.

3.2 With Service Providers

We share information with third-party vendors who perform services on our behalf:

  • Payment Processing: Stripe, Crypto.com
  • Cloud Hosting: Vercel, Railway, Amazon Web Services
  • Email Services: SendGrid
  • Analytics: Google Analytics
  • Customer Support: Support ticket systems
  • Background Checks: Third-party verification providers (when applicable)

3.3 For Legal Reasons

We may disclose information if required by law, subpoena, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to emergencies.

3.4 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity.

3.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

We do not sell your personal information. We do not rent, sell, or share your personal information with third parties for their direct marketing purposes.

4. DATA RETENTION

We retain your personal information for as long as necessary to:

  • Provide our services and maintain your account
  • Comply with legal obligations (tax records, transaction history)
  • Resolve disputes and enforce agreements
  • Support business operations and improve our services

When you delete your account, we will delete or anonymize your personal information within 30 days, except for information we are required to retain for legal, regulatory, or legitimate business purposes.

5. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Secure password hashing
  • Access controls and authentication
  • Regular security assessments
  • Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. YOUR PRIVACY RIGHTS - CALIFORNIA RESIDENTS (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

6.1 Right to Know

You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it.

6.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

6.3 Right to Opt-Out of Sale

We do not sell personal information. However, if this changes, you will have the right to opt-out of such sales.

6.4 Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

6.5 How to Exercise Your Rights

To exercise your CCPA rights, contact us at privacy@adaptensor.com or call [Phone Number]. We will verify your identity before processing your request.

7. YOUR PRIVACY RIGHTS - EEA/UK RESIDENTS (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR):

7.1 Legal Basis for Processing

We process your data based on:

  • Contract: To provide our services and fulfill our agreement with you
  • Legitimate Interests: To operate, improve, and secure our Platform
  • Consent: For marketing communications and optional features
  • Legal Obligation: To comply with applicable laws

7.2 Your GDPR Rights

  • Right of Access: Request a copy of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data (“right to be forgotten”)
  • Right to Restriction: Request restriction of processing
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time

7.3 International Transfers

Your information may be transferred to and processed in the United States and other countries. We use Standard Contractual Clauses and other appropriate safeguards for international data transfers.

7.4 Supervisory Authority

You have the right to lodge a complaint with your local data protection supervisory authority.

8. COOKIES AND TRACKING TECHNOLOGIES

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. We use cookies and similar technologies to operate the Platform, analyze usage, and personalize your experience.

8.2 Types of Cookies We Use

  • Essential Cookies: Required for the Platform to function (authentication, security)
  • Functional Cookies: Remember your preferences and settings
  • Analytics Cookies: Help us understand how you use the Platform
  • Marketing Cookies: Used to deliver relevant advertisements (with consent)

8.3 Managing Cookies

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect Platform functionality.

8.4 Do Not Track

We do not currently respond to “Do Not Track” browser signals. However, you can manage tracking through browser settings and cookie preferences.

9. CHILDREN'S PRIVACY

The Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@adaptensor.com, and we will delete such information.

10. THIRD-PARTY LINKS

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the “Last Updated” date. We may also send you an email notification for significant changes. Your continued use of the Platform after such changes constitutes your acceptance of the updated policy.

12. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Adaptensor, Inc.

Privacy Inquiries: privacy@adaptensor.com

General Support: support@adaptensor.com

Legal: legal@adaptensor.com

Data Protection Officer (for EEA/UK residents):
For GDPR-related inquiries, please contact our Data Protection Officer at dpo@adaptensor.com

By using AdaptClean, you acknowledge that you have read and understood this Privacy Policy.